Outdated
"I recently stayed at the Fairmont, and I must say, I was quite disappointed with my experience. Firstly, it's apparent that the hotel is in need of some updates. For instance, the telephones in the room are not wireless, which is surprising in this day and age.
Moreover, the air conditioning system was not up to par. It's not digitized and struggled to cool the room effectively, making for an uncomfortable stay, especially during hot weather.
Additionally, in a world where technology is constantly evolving, it's surprising that there were no USB charging ports for newer devices like iPhones. This oversight made it challenging to keep my gadgets charged during my stay.
What added to my disappointment was the room upgrade I had paid for. I had upgraded my room with the expectation of a better experience, but to my surprise, there was no shower box. When I requested a room with a shower box, I was informed that there was another room available but at an additional cost. I believe such a basic amenity should have been complimentary, especially since it was part of the room upgrade.
When I expressed my dissatisfaction and mentioned that I might consider changing hotels, as I had been told I would receive a room with a 'second choice,' the manager didn't even bother to speak with me. Instead, they simply said it was up to me.
Considering the price I paid, I expected more. In Geneva, I can find other hotels that offer all the facilities and amenities you would expect from a true five-star hotel. In light of my experience, I have to say that I doubt the Fairmont deserves its five-star rating; perhaps it's more in line with a four-star hotel. Additionally, the hotel's island location didn't seem to justify the premium price.
While the Fairmont has its charms, these outdated amenities, the unresolved shower issue, and the value for money concern significantly impacted my overall experience. I hope the hotel takes this feedback seriously and considers modernizing its facilities and pricing structure while also addressing customer concerns more effectively."